Operational Resilience and Supplier Manager

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join the Close Brothers Team where you drive the Operational Resilience environment within Close Brothers Asset Finance & Leasing (CBAFL) and Close Brothers Invoice Finance (CBIF), specifically in ensuring that CBAFL and CBIF deliver the requirements in line with regulation and the Group programme representing operational resilience in all new projects, implementing ‘resilience by design’ measures, and providing management reporting.

Our ideal candidate will have in-depth knowledge of Operational Resilience disciplines including business continuity and disaster recovery procedures. They will be able to work effectively as part of a team, and build effective working relationships with colleagues and stakeholders. 

RESPONSIBILITIES:

Operational Resilience

• Lead the delivery of the operational resilience framework, ensuring compliance with regulatory requirements and embedding resilience practices across CBAFL and CBIF.
• Drive resilience strategy, identifying opportunities for improvement and implementing remediation activities to strengthen organisational resilience.
• Develop and maintain resilience documentation, including important business services, process mapping, impact tolerances, scenario testing and regulatory self-assessments.
• Oversee business continuity, crisis management and disaster recovery activities, ensuring plans, testing and lessons learned support effective incident response and recovery.
• Monitor resilience performance through meaningful metrics, key risk indicators and reporting, providing insight to support informed decision-making.
• Conduct business impact analysis and threat assessments, identifying vulnerabilities and implementing appropriate mitigation strategies.
• Partner with Group Resilience and business stakeholders to embed resilience standards, support audits and ensure governance and compliance requirements are met.
• Support crisis response activities and resilience communications, providing leadership during incidents and periods of disruption.

Supplier Management

• Embed and oversee the third-party management framework, ensuring compliance with outsourcing requirements, governance standards and regulatory expectations.
• Manage supplier relationships and performance, leading regular reviews focused on service delivery, risk, commercial outcomes, innovation and continuous improvement.
• Develop, monitor and report on supplier SLAs, KPIs and performance metrics, providing clear oversight of the third-party environment.
• Identify, assess and escalate supplier-related risks, ensuring appropriate mitigation plans are implemented and tracked.
• Maintain supplier records, licence arrangements and contractual obligations within agreed governance frameworks.
• Lead the development of supplier resilience and continuity arrangements, ensuring critical third parties can support business recovery objectives.
• Work closely with supplier owners, Group functions and leadership teams to drive accountability and improve supplier performance.
• Oversee service agreements between Group entities, ensuring service expectations and governance requirements are consistently met.

People Management

• Lead, motivate and develop a high-performing team, creating an inclusive and engaged culture aligned to company values.
• Manage recruitment, performance, succession planning and capability development to ensure the team has the skills required to deliver its objectives.
• Provide coaching, guidance and appropriate oversight to support individual growth, competence and professional development.
• Foster open communication, collaboration and regular feedback to drive engagement and continuous improvement.
• Champion diversity, inclusion and wellbeing, helping to build a high-performing and sustainable team environment.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:

• In-depth knowledge of emerging Operational Resilience requirements and deadlines
• Demonstrate experience of all Resilience disciplines
• Excellent written and verbal communication skills with the ability to target messages appropriately for ‘C-Suite’ Executives, as well as Operational, Technological and Risk Teams
• Ability to work independently within a defined remit, managing schedule and multiple objectives with minimal oversight
• Ability to manage and track large quantities of data, extracting pertinent parts for reporting or escalation
• Ability to manage multiple tasks simultaneously and adjust to changing priorities
• Ability to work well with other people at all job position levels
• Working understanding of industry standards for Business Continuity/Disaster Recovery processes and procedures e.g. ISO22301, ISO 27031, BS65000 etc.

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

• Previous financial services sector experience
• Demonstrable experience within Operational Risk / Crisis Management / Business Continuity / IT Disaster Recovery
• Engagement with industry special interest groups e.g. UK Finance, Standards Boards
• Strong presentation and project management skills
• Experience of creating and managing a budget

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back.

ABOUT US

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/s/careers

To find out more about life at Close Brothers: https://www.closebrothers.com/s/careers/life-at-close-brothers#374017299-899295541

To find out more about our benefits: https://www.closebrothers.com/s/careers/life-at-close-brothers/benefits

To find out more about our commitment to creating an inclusive environment: https://www.closebrothers.com/s/careers/diversity-and-inclusion
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