Compliance Remediation Assurance Manager (12 Month FTC)

OVERALL SUMMARY

At Close Brothers we welcome applications from people of all backgrounds. We encourage you to apply even if you don’t meet every requirement. We value different perspectives and are committed to creating an open and inclusive workplace where everyone can contribute and develop.

Vacancies are available on a part-time, job-share or full-time basis because we know the best person for the job may not always be available full-time. Our aim is to facilitate requests wherever possible and managers will consider them on an individual basis.

Join the Close Brothers Compliance Team where you will lead the delivery of independent assurance reviews across remediation and customer redress programmes, providing objective assessment of whether remediation activities are appropriately designed, governed and operated to deliver fair, accurate and complete remediation and good customer outcomes.

Working as part of the Assurance & Compliance Monitoring team our ideal team member will have previous experience in producing evidence-based assurance opinions and reporting that support effective governance, decision making and the continuous improvement of remediation capability across the Group with excellent analytical skills.

RESPONSIBILITIES

• Deliver risk-based assurance reviews across remediation and customer redress programmes, focusing on areas of greatest risk and potential customer impact.
• Develop and maintain sufficient understanding of assigned remediation programmes to identify key risks, dependencies and areas requiring assurance focus.
• Support ongoing remediation oversight through review of governance forums, management information, risks, issues and customer outcome indicators. 
• Assess the design and operating effectiveness of remediation methodologies, controls and governance arrangements.
• Assess whether remediation activities are being executed in accordance with approved methodologies and intended customer outcomes.
• Evaluate key remediation risks, including methodology, population identification, data quality, decisioning, calculations, governance and customer outcomes.
• Conduct stakeholder interviews, process walkthroughs, document review and testing activities to assess programme design, governance and execution.

Developing Our People: As a line manager, you will lead and inspire a high-performing, engaged team, creating an inclusive culture where colleagues can thrive. You will role model our cultural attributes and behaviours, champion the benefits of diverse perspectives, and foster an environment of open communication and continuous feedback. You will be responsible for recruitment, reward, performance, development and succession planning, while providing the coaching, guidance and oversight needed to build and sustain capability across your team. You will ensure colleagues have the skills, knowledge and support required to perform effectively and in line with company policies, processes and standards, taking proactive steps to address development needs and maintain high levels of competence.

WE WOULD LOVE TO HEAR FROM YOU IF YOU ARE/HAVE:

• Lead assurance, compliance monitoring, risk management or internal audit reviews within Financial Services.
• Reviewed complex remediation, customer redress or regulatory programmes.
• Strong understanding of end-to-end remediation lifecycle activities, including methodology development, population identification, customer decisioning, redress calculation, validation and customer communication.
• Knowledge of key remediation risks, including methodology, data, population identification, governance, calculations and customer outcomes.
• Experience planning and executing assurance testing, including scoping, fieldwork, evaluation, grading and reporting.
• Ability to translate remediation risks into clear review objectives, testing strategies and assurance conclusions.
• Experience conducting stakeholder interviews, programme walkthroughs and challenge sessions with senior stakeholders.
• Ability to direct and challenge technical testing, data analysis and population validation activity undertaken by subject matter experts.

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU ARE/ HAVE:

• Experience providing assurance over large-scale remediation or regulatory change programmes.
• Experience assessing population, data, methodology or decisioning-related risks.
• Experience coordinating assurance activity involving multiple specialist disciplines.
• Knowledge of Consumer Duty and customer outcome assessment approaches.

As a Disability Confident Employer, we are committed to an inclusive and accessible recruitment process. We recognise that some candidates may require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back.

ABOUT US

At Close Brothers we support employees to balance their work and personal commitments, and in this role, you will be able to enjoy hybrid working.

Close Brothers is a UK specialist banking group providing lending and deposit taking. We employ approximately 2,600 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange.

Find out about careers at Close Brothers: https://www.closebrothers.com/careers

Read colleagues’ testimonials:
https://www.closebrothers.com/life-close-brothers#374017299-899295541

Our benefits package is outlined here:
https://www.closebrothers.com/employee-benefits

Find out about our commitment to an inclusive work environment:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group

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