Internal Communications Executive

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join Close Brothers as an Internal Communications Executive, playing a key role in keeping colleagues informed, engaged and connected to our strategy, priorities and culture. You’ll support the planning and delivery of clear, timely and engaging internal communications across multiple channels, helping ensure messages land clearly, resonate with colleagues and support the effective running of the business.

We’re looking for an internal communications professional who can help turn strategy and complex topics into clear, engaging content for a broad and diverse audience. You’ll bring strong writing skills, confidence using a range of communication channels and a proactive, solutions‑focused mindset. You'll be curious about employee experience and how communication can drive engagement, you’ll be motivated to continually improve processes, ways of working and how messages are delivered across the organisation.

RESPONSIBILITIES

• Support the delivery of internal communications plans aligned to business priorities
• Draft and edit clear, engaging content for a range of internal channels (e.g. intranet, emails, newsletters, town halls, leadership updates)
• Administer existing colleague employee recognition schemes
• Manage day-to-day internal communications activity, including scheduling, publishing and channel management
• Work closely with senior leaders and stakeholders to shape messages and translate complex information into plain English
• Support employee engagement initiatives, internal campaigns and cultural programmes
• Help plan and deliver internal events such as town halls, roadshows or leadership briefings
• Maintain and update internal communication platforms (e.g. SharePoint or intranet)
• Monitor feedback and engagement (e.g. open rates, surveys, comments) and share insights to improve communications
• Ensure consistency of tone of voice and alignment with brand and values
• Provide general communications support, including briefing notes, FAQs and presentations
• Maintain distribution lists
• Use copywriting skills to create clear, accurate and engaging copy, ensuring clear messaging is targeted at the appropriate audience
• Be a brand guardian, ensuring the adherence to the Close Brothers brand guidelines and that all material is compliant

WE WOULD LOVE TO HEAR FROM YOU IF YOU ARE/HAVE:

• Experience in an internal communications and engagement role
• Strong written and verbal communication skills, with the ability to simplify complex topics
• Excellent organisational skills and attention to detail
• Comfortable working with multiple stakeholders at different levels of the organisation
• Experience working with digital communication tools
• Ability to manage competing priorities and work to deadlines

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

• Knowledge of Microsoft SharePoint and Copilot
• Experience in a regulated or corporate environment
• Understanding of employee engagement best practice
• Basic experience using analytics to measure communication effectiveness
• Familiarity with change or transformation communications

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back.

ABOUT US

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers:
https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits:
https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group

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