Colleague Communications Manager

Division Close Brothers Premium Finance

Location Wimbledon, United Kingdom

Salary Competitive Basic Salary + Benefits + Discretionary Bonus

The Vacancy

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join the Close Brothers Marketing Team where you will own and deliver all internal communications activity, via an agreed framework and channel matrix. Ensuring key messages are relevant, meaningful and easy to understand and that the business strategy is well known, projects and programmes are landed safely and effectively to help make colleagues feel connected and engaged.

The ideal candidate will have previous experience in helping to connect colleagues while building a shared sense of belonging to drive colleague engagement with excellent creativity, writing skills and is experienced in using various communication methods and channels to help deliver a positive colleague experience.

RESPONSIBILITIES

Support the Head of Marketing - To develop and deliver the internal communications strategy to support the business in achieving its long- and short-term strategic goals and objectives.
Ensure colleagues understand Premium’s mission, vision and strategy, along with the ‘why, what, how and when’.
Work with the Head of Marketing and HR team to define and agree the desired colleague experience and build and evolve colleague touchpoints to enhance the employee proposition, as well as adoption of an internal style guide.
Engage and work with Premium’s graphic designer, and third-party agencies to produce high-quality multimedia content.
Handle the internal communication response to crisis and incident situations which affect organisational perception and reputation.
Partner with HR to help foster a clear sense of belonging through improving the colleague experience and colleague engagement metrics that drive and bring to live a positive workplace culture and working environment.
Work with Group Internal Communications to align plans and activities. Ensure there is a clear understanding of audience overlap and how best to deliver the ‘right’ message at the ‘right’ time from the ‘right’ person to the ‘right’ audience.
Run regular communications audits to understand the changing colleague landscape and colleague communications needs. Use findings to enhance the internal communications strategy, plan and channels.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

Excellent verbal, written and presentational skills
Interpersonal skills and relationship building with stakeholders and senior executives
Organisational skills to ensure plans and deliverables schooled are met and up to date
A passion for championing good colleague experience
The ability to work under pressure and commit to deadlines.
An understanding of internal comms measures and reporting on performance and ROI
Matrix management experience (e.g. with peers, project teams, external agencies) with the ability to manage up and across the line
Experience of marketing or internal communications platforms and tools

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

Experience of the insurance industry
Experience of working with suppliers and creative agencies
A degree in public relations or communications, other related courses such as English.

We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at recruit.ssc@closebrothers.com or request a call back.

ABOUT US

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers:
https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits:
https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group

#LI-TM1 #LI-HYBRID

The Company

At Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients.

We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments.

We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients.

Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.

Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down.

We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life.

The Benefits

Private medical

Discounted health checks

Stakeholder pension contribution