Account Manager

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join Close Brothers Motor Finance Team where you will to grow, maintain and develop a dealer landscape, within a set geographical region, to sell Motor Finance products associated with Close Brothers Motor Finance (CBMF). Being an Account Manager at CBMF means you will act as a trusted advisor through building long lasting relationships with independent and franchise car, LCV and/or motorcycle dealer partners.

As an Account Manager, you are also responsible for bringing new dealers on board. You will be expected to use marketing, operational and individual leads alongside your communication and influencing skills to secure new partnerships.

Our ideal Account Manager will also possess great interpersonal skills play a crucial role in leveraging relationships inside CBMF to collaborate and work as one team to provide the best overall service.

RESPONSIBILITIES

• Maximise relationships with Dealer Partners by understanding their key objectives and business to ultimately realise value for mutual benefits.
• Ensure a mix of sales activity and commercial targets are achieved monthly and quarterly, to deliver timely and consistent revenue that looks to win, maintain and grow territory revenues against expectation.
• Ensure Dealer Partners perform to margin quality and efficiency targets.
• Manage the Dealer Partner relationship and expectations and keep them engaged, informed and updated.
• Supporting Dealer Partners to set and achieve business and forecourt objectives.
• Ensure territory is managed with a ‘partner first’ focus, seeking to meet and exceed external Dealer Partner performance standards, whilst meeting internal SLA requirements
• Use analysis and insight to identify new business opportunities within the market.
• Develop an understanding of Dealer Partner key business drivers (commercial, financial) to identify future opportunities.
• Create and manage structured, planned approaches to generating new business including a strategy plan that includes all steps of the sales process from initial meeting to final presentation and onboarding.
• Build a range of pipeline opportunities at different stages to ensure targets are achieved.
• Work with internal functions such as Complaints, Compliance, Credit, Marketing, Business Assurance and the Dealer Support Weekend Unit to improve the quality of service delivery for the area.
• Monitor internal team performance to ensure agreed service standards are achieved and take appropriate action to rectify failure and repeat occurrences.
• Provide an influential role in shaping Dealer Partner opinions by sharing relevant industry, consumer, finance, regulatory, legal, product, risk and compliance knowledge that underpin the Partner’s business objectives of being an insight driven industry partner.
• Use data and insight tools to present effective dealer business insight that will support and benefit our dealer partners’ business plans.
• Use data and insight to understand portfolio performance and plan strategy for acquisition, retention and growth.
• Assess, identify and mitigate risks and ensure compliance to applicable internal policies, industry Codes and external regulation e.g. consumer credit, financial crime and data protection.
• Ensure that all Governance and Compliance requirements are adhered to.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:

• A proven success record in Account Management of a geographic territory in a field-based role.
• Experience of working within a structured sales process.
• The ability to deliver effective and engaging presentations, adapting style, for a variety of external audiences. 
• Demonstrable experience of adding value within a sales process.
• Comfortable delivering within a range of structured target led expectations.
• Able to demonstrate model sales behaviours internally and externally.
• Excellent IT skills specifically using MS PowerPoint, Excel and Word.

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

• Experience in Account Management within the Motor/Automotive Industry.
• Knowledge of regulations relating to compliance, money laundering, AML, CCD, CCA, FCA.
• Experience using CRM system (ideally SalesForce.com) to plan and manage a geographical region. 
• Experience of using advanced selling methodology within a sales process. 
• Understanding of Sales processes with expertise in advanced selling.

We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at recruit.ssc@closebrothers.com or request a call back.

ABOUT US

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers:
https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits:
https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group