Admin Services Executive

Division Close Brothers Motor Finance Ireland

Location Dublin, UK

Salary Competitive Salary, Discretionary Bonus + Company Benefits

The Vacancy

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join Close Brothers Motor Finance Team as an Admin Services Executive where you will cover all aspects of general customer queries. The role is responsible for inbound customer calls, emails and ensuring that customers receive fair and just outcomes.

As the role is heavily customer service driven, our ideal team member will have excellent planning and organisational skills as well as being a good communicator with strong influential and negotiation skills.

RESPONSIBILITIES

Answering telephone calls per day. Adhering at all times to the relevant data protection guidelines.
Actioning customer requests, i.e. change of bank details, due date requests, change of address, statements etc. within the relevant turnaround times.
Processing direct debit mandates received and update bank details.
Manually taking payments via debit card facility re: settlements/payments and arrears.
Weekly/daily review of the relevant reports to ensure refunds are processed/accounts closed within the relevant timeframe.
Actioning the customer service diary on a daily basis.
Actioning emails received to the customer service inbox within the relevant turnaround times.
Quoting settlements to customers and dealers and passing on potential sales leads to the Sales Team and other relevant departments.
Adopting a professional manner in all interactions with internal and external customers.
From time to time carry out any other additional duties that may be required.
Flexibility to occasionally work outside of core hours and a Saturday where necessary.
Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

Excellent customer service skills
Previous experience in a customer focused environment
Demonstrable experience of working within a structured process
Excellent IT Skills (MS Word, Excel and Outlook)
The ability to work well as part of a team
Excellent interpersonal skills, including a good telephone manner
The ability to display personal commitment, effort, motivation and initiative in all business dealings
APA Qualified – Must hold a Professional Certificate in Consumer Credit

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

Knowledge of regulations relating to Compliance, Data Protection, Anti Money Laundering, Consumer Credit Directive and Consumer Credit Act in line with CBI guidelines and regulations.
Previous experience in a collections or underwriting position

We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at recruit.ssc@closebrothers.com or request a call back.

ABOUT US

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers:
https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits:
https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group

#LI-HYBRID #LI-TM1

The Company

At Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients.

We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments.

We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients.

Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.

Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down.

We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life.

The Benefits

Private medical

Discounted health checks

Stakeholder pension contribution