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Junior IT Support Analyst

Division Winterflood
Location London
Salary Competitive
Mergefield Title {Mergefield Value}

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.

 

 

The remit of the role requires a pro-active individual, with excellent communication skills who would enjoy the challenge of a fast-paced evolutionary environment. Predominately the key responsibility of the role is the provision of 1st line support to our staff, minimising issues impacting their daily computing experience. Ideally an enthusiastic IT professional with upwards of 2 to 3 years of experience.

 

There will be the opportunity to participate in projects, with the depth of involvement dependent on proven commitment and aptitude in the role. A conscious commitment to continuous personal development in relevant technical knowledge, technologies, and skill development is key, as is, a desire to progress within the Information Technology arena preferably within the Financial Services Sector.

 

Key Responsibilities

 

  • 1st line support to trading floor and other business units.
  • Installing and configuring computer hardware operating systems and applications.
  • Monitoring and maintaining computer systems and networks.
  • Troubleshooting application, system and network problems and diagnosing and solving hardware/software faults.
  • Replacing parts as required.
  • Providing support, including procedural documentation and relevant reports.
  • Supporting the roll-out of new applications or hardware.
  • Setting up new users' accounts and profiles and dealing with password issues.
  • Testing and evaluating new technology.

 

Required Skills and Knowledge

 

  • Existing experience in a Desktop/ First Line IT Support role
  • Pro-active can-do attitude with excellent problem-solving capabilities
  • Excellent time keeping and prioritisation skills, so IT support issues are dealt with in a timely and efficient manner
  • Commitment to continuous personal development
  • Clear passion for Technology
  • Excellent communication skills and ability to build a good rapport with colleagues
  • Windows Desktop / Active Directory or Azure Entra-ID

 

Not Essential, but beneficial

 

  • Windows Server, Linux Server
  • AWS
  • VMware, Server & Desktop virtualization
  • Cisco networking / UCS Servers
  • Cisco Voice Platforms
  • Video Conference solutions (Cisco, MS Teams, Zoom etc)

 

Benefits 

 

  • Competitive salary plus discretionary annual bonus & annual pay review
  • 25 days holiday plus bank holidays and additional well-being day
  • Option to purchase an additional 5 days holiday per year
  • Pension scheme up to 10% employer contribution
  • Sharesave scheme
  • Income Protection & Life insurance (4 x salary core level of cover)
  • Private health care via BUPA
  • Employee Assistance Programme
  • Discounted Gym Membership
  • Variety of travel to work schemes

 

Company benefits are provided on completion of either six months service, or a successful probation period whichever is sooner.

Entitlement outlined above is in respect of full-time entitlement, and will be provided to part-time workers on a prorate basis in accordance with the relevant scheme rules.

All benefits are subject to rules of the scheme and associated provider. The Company in its sole and absolute discretion reserves the right to discontinue, vary or amend any of the aforementioned benefits.

 

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

 

We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role.

To avoid any ambiguity around fees, please note that speculative CVs received by Close Brothers, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you.

Winterflood Securities is a leading market maker committed to providing liquidity and flexible execution services to retail brokers, asset managers and institutional investors. 

Winterflood’s strengths are a combination of traditional trading values and the performance of our own cutting edge technology. Our experienced team of traders helps clients achieve high quality execution in over 15,000 tradable instruments including UK, European and North American Equities together with Investment Trusts, Exchange Traded Products, Fixed Income, Structured Products and Funds. Founded in 1988, Winterflood has gone from being a niche market maker in the UK Small Cap market, to a mature, diverse and major liquidity provider across multiple asset classes in the UK and European markets.

Winterflood is authorised and regulated by the Financial Conduct Authority. Winterflood Securities is a wholly-owned subsidiary of Close Brothers Group plc, a specialist financial services group which makes loans, takes deposits, trades securities and provides advice and investment management solutions to a wide range of clients. Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. We employ approximately 4,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange.

Private medical

Discounted health checks

Stakeholder pension contribution

Gym discounts

Cycle to work scheme

Gym discounts

Purchase additional holiday

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