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This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
OVERALL SUMMARY
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join Close Brothers Team where you will will provide an efficient and effective service to customers, suppliers, contractors and other visitors who attend our premises as well as via telephone. Working as part of the Close Finance team our ideal team member will have previous experience in achieving high levels of customer satisfaction with excellent communication skills.
RESPONSIBILITIES
- Cover the front reception desk, ensuring customers and visitors to the CFCI office in Jersey experience a friendly and helpful service
- Adopt a proactive approach to solving customer queries at first point of contact
- Perform any additional duties to assist all departments as requested from time to time by line manager
- Carry out administration tasks to support the smooth running of the Jersey office and pan-island client facing teams (this includes task such as production of welcome packs, managing the manual obfuscation process, invoice processing, keeping marketing permissions up to date, internal/external postage etc)
- Booking meetings, travel arrangements, scheduling visitors
- Adherence to compliance and risk policies to ensure satisfactory audit and quality assurance standard are met
- Act as first point of contact for facilities management issues, liaising with Group property team, suppliers and contractors as necessary.
- Monitor and track health and safety reviews and management of fire safety standards
- Undertake internal training/coaching as required
- Assist new joiners with access to relevant systems, building induction etc
- Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.
WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:
- Excellent communication skills
- Focused and goal oriented
- Enthusiastic and dependable
- Able to achieve high levels of customer satisfaction.
- Good organisational skills and attention to detail
- Ability to multitask.
- Good knowledge about sales process and procedures
- Able to work with teams or groups
We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at recruit.ssc@closebrothers.com or request a call back.
ABOUT US
For roles offering hybrid working: At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.
To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers
To find out more about life at Close Brothers:
https://www.closebrothers.com/life-close-brothers#374017299-899295541
To find out more about our benefits:
https://www.closebrothers.com/employee-benefits
To find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group
The Company
Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. We employ over 3,500 people, principally in the UK.
Close Brothers Group plc is listed on the London Stock Exchange and is a member of the FTSE 250.We remain focused on markets and services we know and understand, developing leading positions and unrivalled expertise. Our approach is prudent and considered enabling us to grow sustainably, through all market conditions, building confidence among our depositors and investors.
Our businesses have remained local as we continue to provide bespoke services, and developing long-term relationships ensuring our success in the future. We value our clients over everything else. What they do is important – they are the doers and makers of things, the wealth creators, the investors and the savers. We ensure our services meet their specific needs and invest to support them as they grow.
These principles, founded in our past but applied to the modern world today, represent what we describe as ‘modern merchant banking’ – values that are embedded in our culture and that underpin everything we do.
Inclusion
The Benefits
Private medical
Discounted health checks
Stakeholder pension contribution
Gym discounts
Cycle to work scheme
Save As You Earn scheme
Purchase additional holiday
Charity & Sustainable work
At Close Brothers, we are dedicated to helping the charities that matter most to our employees. Our donations continue to increase year on year thanks to our fundraising efforts and matched giving schemes to our employees’ favourite charities. We continue to seek out new ways to give as a group and to help employees who give their valuable time and money to causes close to them.
To find out more detail please follow the link below:
https://www.closebrothers.com/charity.
Sustainability is fundamental to our purpose, and we recognise that to help the people and businesses of Britain thrive over the long term, we also have a responsibility to help address the social, economic and environmental challenges facing our business, employees and customers, now and into the future.
To find out more detail please follow the link below:
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